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Terms & Conditions

 

1. Company Details

Name: Thompson & Leigh Limited
Registered Office: Unit 1 Bourne Industrial Park, Bourne Road, Crayford, Kent, DA1 4BZ
Company Registration Number: 01703394
VAT Registration Number: 373739127
Country: United Kingdom
Region: England
Company Type: Private Limited Company
Current Status: Active

Thompson & Leigh Limited operates an ecommerce website selling bathroom, plumbing, heating, pipes, civils, tiles, and trade supply products to customers in the UK.

2. Acceptance of Website Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions and our Privacy Policy, which forms part of these terms. If you do not accept any part of these terms, please do not use this website.

If you place an order for any goods through this website, our Terms & Conditions of Sale will apply to that transaction.

3. Access and Changes to the Website

We reserve the right to modify, suspend, or withdraw the website, or any part of it, at any time without notice. We may also revise these Terms & Conditions from time to time. Please review them regularly, as your continued use of the website constitutes acceptance of any changes.

This website and its content are intended for use by individuals and businesses in the United Kingdom. Use outside the UK may be restricted by local laws.

All images shown on the website are for illustration purposes only. Actual products, colours, finishes, dimensions, packaging, and specifications may vary.

4. Ordering and Contract Formation

You place an order by completing the checkout process online.

Before submitting your order, you will have the opportunity to review and amend your details.

You will receive an order acknowledgement by email confirming the details of your order.

A contract is only formed when your order is accepted and/or dispatched, at which point a confirmation or dispatch email will be sent.

We may refuse or cancel an order if:

  • The goods are unavailable

  • Payment cannot be authorised

  • There is a pricing, stock, or product description error

  • Delivery or collection is not available for the order

  • You do not meet any eligibility criteria outlined in our Terms & Conditions of Sale

  • We reasonably suspect fraudulent or unauthorised activity

5. Cancellation and Returns

Consumer customers have the right to cancel most online purchases under the Consumer Contracts Regulations 2013 within 14 calendar days of receiving the goods.

To exercise your right to cancel, please contact us with your order details.

Returned goods must be unused, in a resaleable condition, and in their original packaging unless they are faulty, damaged, or misdescribed.

Exceptions may apply to made-to-order, customised, special-order, perishable, sealed, or non-returnable items.

For full details, please see our Returns & Cancellation Policy.

6. Account Security

If you create an account on our website, it is your responsibility to keep your login details secure. You are responsible for all activity carried out under your account.

Please notify us immediately if you suspect any unauthorised access or use of your account.

We reserve the right to disable any account if we believe you have breached these Terms & Conditions or if we suspect misuse, fraud, or a security risk.

7. Accuracy of Information

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, all content is provided for general guidance only.

Product descriptions, prices, availability, specifications, dimensions, finishes, and images may be subject to change.

We do not guarantee that the website will be free from errors, omissions, or inaccuracies. Where an error is identified, we reserve the right to correct it and, where necessary, amend or cancel an affected order.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Loss of revenue, profit, sales, data, or business

  • Loss of goodwill or reputation

  • Indirect, consequential, or incidental losses

  • Losses arising from use of, or inability to use, the website

  • Losses caused by inaccurate, incomplete, or outdated website content

This does not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful to exclude liability.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

9. Viruses and Security

While we take reasonable precautions to protect the website, we do not guarantee that it will be secure or free from viruses, malware, or other harmful components.

You are responsible for ensuring your own computer systems, devices, software, and data are protected.

You must not misuse the website by knowingly introducing viruses, malware, or other harmful material, or by attempting to gain unauthorised access to the website, server, database, or any connected system.

10. External Links

Links to third-party websites are provided for your convenience only.

We have no control over, and accept no responsibility for, the content, availability, policies, or practices of third-party websites. Use of third-party websites is at your own risk.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, product information, design, layout, software, and other materials, is protected by copyright and intellectual property laws.

Unless otherwise stated, website content belongs to Thompson & Leigh Limited or its licensors.

You may download or print extracts for personal use or internal business use only.

Commercial use, copying, redistribution, republication, modification, or reproduction of website content is not permitted without our prior written consent.

All brand names, product names, logos, and trademarks remain the property of their respective owners.

12. Privacy and Cookies

Our use of your personal data is governed by our Privacy Policy and Cookie Policy, in accordance with the UK GDPR and the Data Protection Act 2018.

Please read these policies carefully to understand how we collect, use, store, and protect your personal information.

13. Contact Information

For any queries, complaints, or legal notices, please contact:

Thompson & Leigh Limited
Unit 1 Bourne Industrial Park
Bourne Road
Crayford
Kent
DA1 4BZ

Email: [email protected]
Phone: 01322 557729

14. Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.

You agree to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection laws provide otherwise.