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Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access and use our website www.thompsonandleigh.co.uk (“our site”).

This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to comply with, this acceptable use policy, which supplements our Terms of Website Use.

www.thompsonandleigh.co.uk is a site operated by Thompson & Leigh Ltd (“we”, “us” or “our”). We are registered in England and Wales under company number 01703394. Our registered office is Unit 1 Bourne Industrial Park, Bourne Road, Crayford, Kent, DA1 4BZ. Thompson & Leigh Ltd is listed as an active private limited company on Companies House.

Thompson & Leigh Ltd operates an ecommerce website selling bathroom, plumbing, heating, and trade supply products to customers in the UK. The website allows users to browse products, create customer accounts, place online orders, submit enquiries, arrange delivery or collection, and contact Thompson & Leigh Ltd for support.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way.

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising, promotional material, spam, or any other form of similar solicitation.

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, malware, ransomware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software, hardware, website, server, system or network.

  • To attempt to interfere with the proper working of our site, checkout, customer account area, product listings, enquiry forms, payment processes, delivery or collection systems.

  • To misuse our site by knowingly introducing malicious or technologically harmful material.

  • To attempt to gain unauthorised access to our site, the server on which our site is stored, any database connected to our site, or any server, computer or database connected to our site.

  • To attack our site via a denial-of-service attack, distributed denial-of-service attack, brute force attack, scraping activity, automated bot activity, or similar activity.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in breach of our Terms of Website Use.

  • Not to use automated systems, bots, scrapers, crawlers or similar technologies to extract data, product information, pricing, stock availability, images or other content from our site without our prior written consent.

  • Not to use our site to submit false, misleading, incomplete or fraudulent customer account details, orders, enquiries, delivery details, collection requests or payment information.

  • Not to impersonate any person, business, trade customer, account holder or organisation.

  • Not to interfere with, damage or disrupt:

    • any part of our site;

    • any equipment, server or network on which our site is stored;

    • any software used in the provision of our site;

    • any payment, ecommerce, analytics, delivery, stock, customer account or enquiry system connected with our site; or

    • any equipment, network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • customer accounts;

  • enquiry forms;

  • contact forms;

  • product reviews;

  • question and answer features;

  • live chat or chatbot services;

  • showroom booking or appointment request forms;

  • delivery or collection request features;

  • trade account application forms;

  • newsletter sign-up forms; and

  • other ecommerce, support or customer service features.

Where we provide an interactive service, we may provide information about the service offered, whether it is moderated, and what form of moderation is used where appropriate.

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site. However, we are under no obligation to oversee, monitor or moderate every interactive service we provide, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in breach of this acceptable use policy.

Where we do moderate an interactive service, we may provide a way for users to contact us if a concern or difficulty arises.

Content standards

These content standards apply to any and all material which you contribute to our site, submit through our forms, upload to our site, or send to us through interactive services, including customer account information, enquiries, reviews, comments, trade account applications, support requests and other communications.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate where they state facts.

  • Be genuinely held where they state opinions.

  • Comply with applicable law in the UK and in any country from which they are posted.

  • Be relevant to the purpose for which they are submitted.

  • Not be misleading, fraudulent or submitted using false identity details.

  • Not contain malicious code, spam, phishing attempts or harmful links.

Contributions must not:

  • Contain any material which is defamatory of any person.

  • Contain any material which is obscene, offensive, hateful, abusive or inflammatory.

  • Promote sexually explicit material.

  • Promote violence.

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other protected characteristic.

  • Infringe any copyright, database right, trade mark, design right or other intellectual property right of any other person.

  • Be likely to deceive any person.

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty, duty of confidence or data protection obligation.

  • Promote any illegal activity.

  • Be threatening, abusive, harassing, invasive of another’s privacy, or likely to cause annoyance, inconvenience, distress or needless anxiety.

  • Be likely to harass, upset, embarrass, alarm or annoy any other person.

  • Be used to impersonate any person or organisation, or to misrepresent your identity or affiliation with any person or organisation.

  • Give the impression that they come from us if this is not the case.

  • Advocate, promote or assist any unlawful act, including copyright infringement, computer misuse, fraud or misuse of personal data.

  • Include personal data about another person without their permission.

  • Include payment card information, passwords, security credentials or other sensitive information in areas of the site where such information has not been requested.

Product information, pricing and availability misuse

You must not misuse our site, product listings, pricing, offers, stock information, product images, specifications or other website content.

You agree not to:

  • copy, reproduce, extract or commercially exploit our product data, product descriptions, images, categories, pricing, stock availability or website content without our prior written consent;

  • use our site to place speculative, false, fraudulent or malicious orders;

  • deliberately attempt to exploit obvious pricing errors, stock errors, technical errors or checkout errors;

  • interfere with customer accounts, trade accounts, basket functions, payment systems, delivery options or collection options;

  • use our website in a way that places an unreasonable or disproportionate load on our systems.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site.

When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Website Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.

  • Immediate, temporary or permanent suspension or closure of your customer account or trade account access.

  • Immediate, temporary or permanent removal of any posting, review, enquiry, upload or material submitted by you to our site.

  • Cancellation or refusal of any order where we reasonably suspect misuse, fraud, breach of this policy, or unlawful activity.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis, including but not limited to reasonable administrative and legal costs, resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities, regulators, payment providers or other relevant third parties as we reasonably consider necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The actions described in this policy are not limited, and we may take any other action we reasonably consider appropriate.

Changes to this acceptable use policy

We may revise this acceptable use policy at any time by amending this page.

You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.